Building consensus within the global CIO community

Ace Insurance global Infrastructure Strategy 


Facilitating agreement for a global IT strategy and roadmap among regional CIOs that supports their needs at a regional level as well as the global business.

The Context

ACE Group is one of the world’s largest multiline property and casualty insurers with growing operations in 54 countries.

Not only did FHO bring a proven and pragmatic methodology to the table, they also brought strong specialists who immediately gained credibility with our regional technologists
— Kevin Shearan - Global CIO, ACE Group


We developed a group-wide infrastructure strategy to underpin growth and support ACE's strategic development programs. This included a high-level statement of goals and approach for transforming infrastructure to meet their business needs over the planning cycle.


We achieved consensus among all regional CIOs for the way forward by helping to build a common vision and approach for the development of infrastructure services for the global organisation. This enabled the global IT community to better understand how to leverage each other and find alignment and synergies across the group.


By achieving consensus for a global technology strategy ACE are now able to derive the benefits of thinking globally and implementing locally. This means the global organisation will operate more efficiently and the local organisations remain flexible enough to customise their approach to the specific needs of their local markets.