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What's Possible


Our client's focus is our focus

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What's Possible


Our client's focus is our focus

We can not analyse the future, we must design our futures.

Business leaders are increasingly challenged to imagine and realise future possibilities
available to them in the Digital Age.
 

This requires a new mindset.
 

We require thinking that is holistic and multidisciplinary to bring together the resources and passion of the enterprise to deliver coherent, meaningful, desirable and targeted outcomes.

FromHereOn is a design and architecture consultancy focused on meeting these challenges.
Our human-centered, information-enabled, and enterprise-scale design mindset makes bold,
confident and visionary change possible.

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RSL Care RDNS


Service portfolio innovation in the aged care industry.

RSL Care RDNS


Service portfolio innovation in the aged care industry.

Aged Care Service Innovation

RSL care & RDNS Service Design Strategy 


THE CHALLENGE

Build a service portfolio that collectively enable the realisation of customer value for existing and projected customers of RSL Care & RDNS over the next two years so that RSL Care & RDNS can delight customers with the relevance and innovation of their services, strengthen customer loyalty to the brand, and grow market share.

The Context

The new aged care landscape in Australia is quickly revealing itself, encouraging customer disruption through commercialisation of the industry. Many opportunities lie in wait for RSL Care & RDNS as the organisation responds. 

OUR WORK

FromHereOn worked with the team at RSL Care & RDNS over a ten week period to develop a new service strategy through customer insights, development of a value proposition, prototyping, customer testing, capability assessment and the development of a service portfolio roadmap and model.

THE OUTCOME

From more than 300 initial ideas, 29 persona specific services were designed. These were consolidated and refined down to 29, then 23, 15, 13 and finally 11 high-value service concepts. These were identified as the new portfolio of services. 

WHAT THIS MEANT FOR RSL Care & RDNS

The portfolio of new services for the Community Care division of the combined business is now being actioned through the executive.

Through all levels of both the north and south sectors of the organisation, there are champions who implicitly understand the key moments of value in each of the services in the portfolio and who can shepherd that customer value through the stages of implementation and out into the RSL Care and RDNS Ltd service delivery landscape.

 
I recommend the approach, professionalism and the ability of the FromHereOn team to any organisation seeking to take their teams on a journey of re-designing their business to improve the value proposition for their clients. Our team is proud of their contribution to the outcomes achieved and genuinely enjoyed the journey.
— Wendy Flavien, Chief Integration Officer, RSL Care
 
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Designing Globally, Acting Locally


Designing Globally, Acting Locally


Building consensus within the global CIO community

Ace Insurance global Infrastructure Strategy 


THE CHALLENGE

Facilitating agreement for a global IT strategy and roadmap among regional CIOs that supports their needs at a regional level as well as the global business.

The Context

ACE Group is one of the world’s largest multiline property and casualty insurers with growing operations in 54 countries.

Not only did FHO bring a proven and pragmatic methodology to the table, they also brought strong specialists who immediately gained credibility with our regional technologists
— Kevin Shearan - Global CIO, ACE Group

OUR WORK

We developed a group-wide infrastructure strategy to underpin growth and support ACE's strategic development programs. This included a high-level statement of goals and approach for transforming infrastructure to meet their business needs over the planning cycle.

THE OUTCOME

We achieved consensus among all regional CIOs for the way forward by helping to build a common vision and approach for the development of infrastructure services for the global organisation. This enabled the global IT community to better understand how to leverage each other and find alignment and synergies across the group.

WHAT THIS MEANT FOR ACE

By achieving consensus for a global technology strategy ACE are now able to derive the benefits of thinking globally and implementing locally. This means the global organisation will operate more efficiently and the local organisations remain flexible enough to customise their approach to the specific needs of their local markets.

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Business led information services


Business led information services


A customer oriented approach to Big Data services

Global Telco Big Data Strategy


The Challenge

Global Telco Group was experiencing a proliferation of ‘Big Data’ style solutions, without any underpinning patterns or standards. Requests were ‘one-off’s’ and demand was unpredictable with little opportunity for technology standardisation or economies of scale. Technologies were proliferating and cost, complexity and fragmentation were rising. There was an opportunity to provide thought-leadership to customers on how to best and most cost-effectively service Big Data requirements. FHO was asked to assist in aligning Big Data technology to business needs – defining services and capabilities that shape customer expectations and ensure agility, cost effectiveness and flexibility as the technology evolves.

Starting with a Business Motivation model was crucial to getting disparate stakeholders working together. We used this as a reference throughout the project to make sure the work we were doing was aligned to our core goals and objectives
— Head of Cloud & Infrastructure Centre of Excellence, Global Telco

The context

Global Telco Group is a multinational telecommunications company headquartered in London. It is the world's second-largest mobile telecommunications company with networks in 21 countries and partner networks in over 40 additional countries. It is the third-largest company listed on the London Stock Exchange.

Global Telco Group Services delivers infrastructure solutions to European business units, and continues to grow its Big Data solution set.

Our Work

Aligning business needs with fit-for-purpose Big Data technology was key to driving value, and the focus of this project was developing a high-level service catalog for the Hadoop technology stack.

This involved shaping customer requests for Big Data solutions by designing an easily consumed set of services, which map to consumption patterns that cover key business use cases.

These demand patterns were reflected in a simple Service Catalog to enable customers to buy with ease, avoiding the expensive traps of custom engineering and vendor lock-in. It also enabled catalog-enabled standardisation of supply-side technology solutions – selecting solution patterns that are quickly deliverable and backed by streamlined sourcing and economies of scale.

The outcome

Global Telco Group was able to add clarity and thought leadership to the complex Big Data ecosystem in the creation of a high-level Hadoop Service Catalogue. In working with key stakeholders, business-driven, human-centric motivations and drivers were identified. A better understanding of the existing technology landscape was achieved through analysis and inventory, and a new technology architecture was created to better align supply and demand and identify fit-for-purpose technologies. Future projects are now able to base technology selection on business-driven principles, achieving cost effectiveness through economies of scale, and remaining agile and innovative in the rapidly changing Big Data environment.

What this meant for Global Telco Group

By focusing on business drivers rather than technology solutions, Global Telco was able to identify high-value use cases that align to fit-for-purpose technology, helping to shape customer expectations and drive cost savings and agility.

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Change The Game


The pace of change in industry is unprecedented and every incumbent business is vulnerable to competition and disruption

Change The Game


The pace of change in industry is unprecedented and every incumbent business is vulnerable to competition and disruption

 
 
 

A Better way to transform

Helping large enterprises deal with the complexities of sophisticated service portfolios, capabilities and technology.

 
 
 

Enabling Customer experience with IT

Resolving the emerging gap between digital and IT by taking a holistic approach to business and IT service design.

 
 
 

bringing clarity and simplicity

Simplifying operations by designing efficient, cost effective services that are matched by the right capabilities.