FromHereOn has received a gold award for our co-working space in Sydney. “The space was excellent. Collaboration and inspiration came easily, so it’s a very good environment to encourage new thinking with a diverse team”. If you are in the area, drop by and say hi.
Christine Blyth installed as COO, one of 5 key senior appointments at FromHereOn
FromHereOn is delighted to announce that Christine Blyth will be assuming the Group Chief Operating Officer position, effective immediately. Christine is stepping into the role, having served as Chief Financial Officer for 3 years. Christine embodies our culture at FromHereOn, striving for impact and doing it all with a great deal of passion and integrity. "Christine will be great in this role, leading client and business performance and playing a key partnering role with me to develop strategy, foster the right culture and execute our regional plans." Hugh Evans, CEO
This coincides with the recent news that Maire Ruane, will be re-joining our team in the role of Delivery Director (APAC), reporting to Christine. Maire will be leading the APAC consulting delivery team, enabling our workforce to deliver fantastic outcomes for our clients. "I’ve watched FromHereOn’s growth, the awesome projects that we’ve been part of, the great talent we’ve attracted and the maturity of thinking we are bringing to the market, especially the niche we’ve carved in combining human-centred design and business capability modelling to drive technology strategy and transformation. I am very keen to play my part in shaping the next phase of this success story."
In addition to Maire fulfilling the Delivery Director position, we are recognising the growth of several of our APAC leaders by formally appointing them into Consulting Director positions:
- Alexis Sauvage, Consulting Director (NSW)
- Anthony Gugel, Consulting Director (VIC)
- Chris Aitken, Consulting Director (QLD), and head of Products & Services
"We are very glad that we now have a strong representation of women in key leadership roles, consistent with our views on the value of diversity and personalities in the workplace. For those of you who know Chrissy, Maire, Alexis, Anthony or Chris, please do reach out and congratulate them" Hugh Evans, CEO
Maire Ruane returns to FromHereOn as Delivery Director (APAC) to build better businesses and architect better human experiences
FromHereOn hosted the second RPA for Developers MeetUp at Basecamp in Sydney this week, and we're still amazed at the relative obscurity of something that has such disruptive power. MeetUp attendees are all developers seeking community, but also real solutions to the challenges they face in their day jobs. And while blockchain has some street cred, robotic process automation just doesn’t register. Well not yet.
At the outset of a successful startup your efforts may centre exclusively on your one unique service or product concept. However, it is not uncommon for this to morph over time into several related but distinct products or services – driven by the particular needs of distinct customer segments.
The question then becomes how to design services that are mutually complementary and not competing, and how to do this in a way that naturally ensures continuity of great customer experience? There are certainly many examples where the introduction of a new product or service has led to confusion for new customers or disenfranchisement of existing customers.
The question soon arises though as to how to choose the most appropriate business model to support your disruptive ambition? Conventional wisdom says that it’s a matter of selecting an appropriate business model architype or pattern to match your situation. Business model architypes (e.g., Freemium) are common patterns for business models to suit differing requirements. So simply identify your requirements, select your architype and job done – right?
In a nutshell – Purpose Design is about being clear about who you are and what you stand for – both as an organisation or as an individual. Conventional wisdom says that a company’s executive team should develop a Vision or Mission statement to do this. And conventional wisdom would be responsible for all the over blown, grandiose Vision and Mission statements that nobody believes and nobody embraces.
Value Design seeks to answer the question – “How might we deliver value to customers that enables them to realise the benefits they seek, in a way that delivers ongoing value to our business?”. This is a fine balancing act that all companies need to achieve – even in the not-for-profit sector. The poor community sentiment experienced in both the banking and aged care sectors is a product of the perception at least of a single minded obsession with profit.
Consistently delivering a service offering that not only matches your competitors, but delights customers and exceeds their expectation - is a company-wide undertaking, and certainly not something left to Customer Service, Marketing or IT alone to deliver. Experience Architecture provides a means to understand the customer centric, cross-functional, ‘joined up’ view of all necessary contributors to achieve outstanding customer experience.